Learning & Development Programmes

Overview

Effective communication is at the heart of exceptional customer service. This workshop is designed to strengthen participants’ professional writing skills while reinforcing best practices in customer interaction. Through hands-on activities and real-life scenarios, participants will learn to write clearly, respond professionally, and communicate with empathy and confidence.

The session will also explore techniques for handling difficult customers and crafting responses that build trust and satisfaction. Whether through email or inperson engagement, this workshop equips participants with the tools needed to create lasting positive impressions.